Privacy Policy

At Neosurge(Bullsurge Private Limited), we are committed to safeguarding the privacy and security of our users' personal information. This privacy policy outlines how we collect, use, and protect your data in compliance with regulatory requirements set forth by the Reserve Bank of India (RBI), Securities and Exchange Board of India (SEBI), and other applicable laws governing financial services in India.

1. Collection of Personal Information:

  • We collect personal information from users during account registration, KYC verification, and transaction processing for mutual funds, digital gold, stocks-ETF, and loan against mutual funds.
  • Personal information may include but is not limited to: name, address, contact details, PAN card number, Aadhaar card number, bank account details, investment preferences, and credit history retrieved from third-party APIs.

2. Use of Personal Information:

  • We use personal information to verify user identities, process transactions, provide customer support, and improve our services.
  • Personal information may be used for marketing purposes, including sending promotional offers, newsletters, and product updates, with the option to opt-out at any time.

3. Protection of Personal Information:

  • We implement industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
  • Access to personal information is restricted to authorized personnel only, and data is encrypted during transmission and storage to ensure confidentiality and integrity.

4. Sharing of Personal Information:

  • We may share personal information with third-party service providers, financial institutions, regulatory authorities, and business partners as required to fulfill our contractual obligations and regulatory compliance.
  • Personal information will not be disclosed to third parties for marketing purposes without user consent.

5. User Rights and Choices:

  • Users have the right to access, update, or delete their personal information stored in our database.
  • Users may opt-out of receiving marketing communications or withdraw consent for data processing by contacting our support team.

6. Cookies and Tracking Technologies:

  • We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content.
  • Users may manage cookie preferences and disable tracking technologies through browser settings.

7. Updates to Privacy Policy:

  • We reserve the right to update this privacy policy periodically to reflect changes in regulatory requirements, business practices, or technological advancements.
  • Users will be notified of significant changes to the privacy policy via email or through the Neosurge app.
By using the Neosurge platform and services, users acknowledge and consent to the collection, use, and disclosure of their personal information as described in this privacy policy. For inquiries or concerns regarding privacy practices, please contact our Data Protection Officer at Contact Email.
Last Updated: 12th Feb, 2024
Effective Date: 31st December, 2024